Support
Something not working, or a question the app did not answer? Write to us. We read every message and reply in English, French or Spanish.
Contact us
To save a round trip, tell us the phone number your account uses, your device and OS version, and what you were doing when it went wrong.
Common questions
My verification code never arrived.
Check the number you typed, country code included — for example +33612345678. A code is valid for 10 minutes; after that, use Resend. There is a one-minute wait between texts and a small daily limit per device, which is there to stop the number being used for spam. If two attempts bring nothing, contact us and we will look at the delivery log for your number.
I have forgotten my password.
On the sign-in screen, tap Forgot password. We send a code by SMS to your registered number, and you choose a new password from there. No email address is involved.
I have changed my phone number.
Change it in the app from your profile. We send a code to the new number and the change only takes effect once you enter it, so you can never end up locked out behind a number you cannot reach. Your old number keeps working until then.
Places I had already swiped came back.
That is deliberate. Swipes apply to the current calendar month, so a place you kept or skipped in March is back in the deck on 1 April — a city you have been through is never a city you are finished with. Your albums are not affected: everything you kept stays in them.
I have run out of places in my town.
When a town is exhausted the deck widens to the surrounding area and tells you it has done so. The catalogue also keeps growing, so it is worth coming back — and searching a nearby city gives you a fresh deck straight away.
A place has wrong details, or should not be listed at all.
Place information — name, address, opening hours, photos and ratings — comes from Google Places. Email us the name of the place and its town and we will correct the entry or take it out of the deck.
I want a clean slate without losing my account.
In the app you can reset your account: it clears your swipes, your albums and your reviews, and keeps your account, your phone number and your sign-in. It is the fastest way back to a completely fresh deck.
How do I delete my account and my data?
In the app, under Privacy and data → Delete my account. You can also do it on this website without the app installed, using the page linked below. Both erase everything immediately: there is no grace period and no archived copy.